Stay Connected
At Scently Gifted, we believe candles, kind words, and thoughtful giving create connection.
Join our community for new releases and seasonal inspiration shared throughout the year.
Shipping policy
📦 Shipping Policy — Scently Gifted
Last updated: January 2026
Thank you so much for supporting Scently Gifted. Each candle is poured, packaged, and shipped with great care.
📍 Shipping Locations
At this time, we ship within the United States only.
We do not offer local pickup.
Orders ship from Evergreen Park, Illinois.
🕰 Processing Time
All orders require 3–5 business days for processing before shipment.
Business days are Monday–Friday (excluding holidays).
This allows time for your candle to be prepared, packaged with care, and prayed over before it leaves our hands.
During high-volume times (such as holidays or launches), processing time may be slightly extended.
🚚 Shipping Methods & Rates
We ship using the carrier that offers the best service and delivery time to your area.
Shipping Rate
$8.95 Flat Rate — per candle
(Additional items may calculate separately depending on weight.)
Tracking information will be emailed once your order ships.
📦 Delivery Estimates
Delivery time begins after your order has shipped.
Most orders arrive within:
3–7 business days after shipping
Please note that delivery times are estimates provided by the carrier and are not guaranteed.
🔎 Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking details.
Please allow 24–48 hours for tracking to update.
🚛 Lost, Delayed, or Missing Packages
Once an order leaves our studio and is transferred to the shipping carrier, it is in the carrier’s care.
If your package is delayed, marked delivered but not received, or appears lost:
-
Please contact the shipping carrier first using your tracking number
-
Then contact us if further assistance is needed
We will do our best to support you.
📬 Incorrect or Undeliverable Addresses
Please ensure your shipping address is entered correctly at checkout.
If a package is returned to us due to an incorrect or incomplete address, we are happy to reship your order — additional shipping fees will apply.
💔 Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery at
• your order number
• photos of the packaging
• photos of the damaged item
We will take care of you.
🌿 Processing Boundaries & Care
Scently Gifted is a small, heart-centered business. Each order is prepared with intention, care, and quality in mind. Because of this:
• processing times may vary slightly during busy seasons
• handcrafted items may have small natural variations
• your patience is deeply appreciated
Our goal is always to serve you with peace, kindness, and integrity.
❓ Questions
If you have any questions about shipping, please reach out.
We’re happy to help.