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Refund policy
🔄 Returns & Refunds Policy — Scently Gifted
Last updated: January 2026
Thank you for supporting Scently Gifted. Each candle is handcrafted with care. Because our products are custom-made in small batches, all sales are final.
We do not accept returns, exchanges, or cancellations once an order has been placed.
This policy is consistent with U.S. consumer law, which does not require returns or refunds for change-of-mind purchases.
🛑 Final Sale Exceptions (Required by Law)
We will provide a replacement or refund only in the event that an item:
• arrives damaged,
• is defective, or
• you receive the wrong item.
If this happens, please contact us within 48 hours of delivery at
📧 Click here to contact us
Include:
• your order number
• a description of the issue
• clear photos of the product and packaging
We will review your request and respond as soon as possible.
🚚 Shipping Fees
Shipping fees are non-refundable unless legally required due to an error on our part.
If a package is returned to us due to an incorrect or undeliverable address, reshipping fees will apply.
📦 Final Sale Items
All candles and gift items are final sale.
💳 Chargebacks / Fraud
We reserve the right to contest chargebacks that do not meet legal refund requirements.
❓ Questions
Please contact us
Click here to contact us with any questions regarding this policy.